Frequently Asked Questions
Everything you need to know about Jones Road products and your order.
What is the shelf life of Jones Road products?
Most of our products are best used within 12 to 18 months after opening. We recommend storing your items in a cool, dry place away from direct sunlight to maintain their integrity.
Are your products clean and cruelty-free?
Yes, we follow a strict clean beauty standard. Our products are formulated without phthalates, sulfates, petrolatum, or PEGs, and we never test on animals.
How can I find my perfect shade?
We offer a Shade Finder quiz on our website to help you match your skin tone. You can also upload a photo for a personalized recommendation from our beauty experts.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we accept returns for a full refund or exchange within 30 days of the delivery date.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location but generally take 10-15 business days.
Do you offer professional discounts?
At this time, we do not have a formal pro-discount program, but we frequently offer curated sets and kits that provide a value savings for your kit.